Business and Finance

Role of Digital Transformation in Banking Sector with its Importance, Future, and Benefits

How Digital Technologies Empower NGOs for Social Impact

What is Digital Transformation?

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

Digital transformation definition

Digital transformation involves integrating digital technologies and solutions into every area of a business. This is as much a cultural change as a technological one as it requires organizations to make fundamental shifts in the ways they operate and how they deliver customer experiences and benefits.

Digital solutions also help to augment the workforce and can lead to business process and business model transformation.

How to Successfully Implement Digital Transformation in Banking

The banking industry is undergoing radical change. The use of artificial intelligence and machine learning, combined with increased customer expectations and self-service options, is driving major digital transformation in banking.

Customers want to access their banks online and through digital touchpoints like web services or a mobile application, rather than calling or visiting a brick-and-mortar bank. Organizations who do not embrace this change may face negative consequences. While managing and embracing digital transformation is not simple, the benefits are worth it.

Digital Transformation in Banking Example

There are three key drivers of digitization in the banking industry:

  1. Accelerated innovation and customer experience on the cloud
  2. Resilient, secure, and compliant operations
  3. Operational efficiency

If an organization approaches digitization with a logical and well-thought-out plan, then the outcomes can be hugely beneficial. Banks that implement digital transformation can expect increases in their customer base, a decrease in costs, and larger profit margins—all while making customers happier.

Examples of Digital Transformation in Banking Industry

Digital transformation in banking requires a shift to online & digital services as well as a change in backend processes to promote digitization and automation.

Banks around the world are already realizing how investments in digital technologies could benefit customer acquisition and satisfaction. There are few main examples below.

1. Mobile banking. Many banks have implemented mobile banking apps that allow customers to manage their accounts, check balances, transfer money, and pay bills from their smartphones.

2. Online account opening. Banks are allowing customers to open accounts digitally, reducing the need for in-person visits to branches.

3. Digital payments and wallets. Financial organizations have implemented digital payment systems such as contactless payments, mobile payments and digital wallets, allowing customers to make transactions using their smartphones or other digital devices.

4. Robotic process automation. Using RPA to automate repetitive tasks such as data entry and customer service, resulting in increased efficiency and cost savings.

5. Artificial intelligence and machine learning. AI and ML would be using for tasks such as fraud detection, customer service, and personalizing offers to customers.

6. Blockchain technology. Blockchain in digitalization may be using for tasks such as clearing and settlement of transactions, and for creating digital identities for customers.

7. Virtual and augmented reality. VR and AR is wirthful tools for tasks such as remote onboarding and training of employees, and for providing immersive experiences to customers.

8. Cloud computing. Cloud computing open opportunity to store and process data, allowing them to scale their operations more easily and reduce costs.

9. Internet of Things. IoT allows to complete tasks such as tracking and monitoring of assets, and for providing location-based services to customers.

Advantages of digitalization in the banking sector

That is why it is essential to determine the benefits of digitalization for banking institutions. In this sense, Vector ITC points out the following advantages:

  1. User experience: The advance of digitalization has enabled institutions to improve the user experience in a comprehensive manner and to improve omni canal banking in its evolution towards a customer-centric model. This implies having analytical technology solutions to offer products and services tailored to users. To do this, it is necessary to take into account the knowledge of their preferences, purchasing behavior and attitudes to risk and financial health.
  2. Increase in the number of clients: Faced with the loss of confidence by traditional banking and the growth in the use of banking apps and online banking by consumers, financial institutions have recently increased the number of customers. With the emergence of Fintech in the sector, it is clear that banks will have to change the way they conduct their business in order to avoid losing customers.
  3. Greater efficiency in processes: With the implementation of different cutting-edge technologies such as the electronic signature or the creation of banking applications for the smartphone, banks aim to improve the efficiency of their manual processes. In this way, they seek to reduce human errors in dealings with customers. According to the company, it is estimated that correcting this
  4.  type of error is usually between three and four times more expensive than creating a digital process. Digitalization in the processes grants very important improvements, since all the data and signatures are captured correctly the first time.
  5. Cost reduction: Another advantage of digitization in banks is cost savings, both for institutions and customers, through the use of new means of payment and cashless transactions. An example could be Challenger Banks, which are those Neobanks that have a banking license to offer savings products, financing and cards in the same way as a traditional bank, but with a 100% digital operation.

Challenges Of Digital Transformation in Banking

Competition With Non-Financial Institutions

Amazon is trying to provide banking opportunities to its customers. Facebook allows users to make transfers directly to other people’s bank accounts, thus leaving banks out of the process. But banks are more regulated institutions, thus more secure. It is important for them to go digital quicker.

Online Payments

Not every bank can support online/mobile or contactless payments. The reason for this is that a bank cannot provide another option but physical payment as it doesn’t have a secure online platform, resources, and skilled team to make it possible.


The system that provides online banking services should be constantly updated and have an efficient security level. Cybersecurity is one of the most important issues nowadays that banks should take into consideration first of all.

Again, in order to overcome this challenge, the bank has to set up a detailed strategy, choose appropriate technologies and find a professional team that can easily turn ideas into reality with the latest software and available tools.


We hope this blog has helped you understand the importance and need for a digital transformation in the Banking sector. It is important that you update yourself with the know-how of the digital industry and expand your learning horizon.

This is where Indepth Research Institute(IRES) comes into the picture. Indepth Research Institute(IRES) offers customized corporate training solutions in digital marketing curated for the banking sector by industry experts to provide a 360° insight into the digital world.

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